Return & Refund Policy

Last Updated: April 2026 | Financial Cancellation Guidelines for Aurential Transactions

Given the bespoke and labor-intensive nature of custom Software Development, Web/Mobile Application architecture, Strategy, and Digital Marketing campaigns, Aurential strictly regulates the conditions under which monetary refunds or service returns are processed. Unlike physical e-commerce goods, the "return" of our digital services is technically and logically impractical once execution has commenced.

By commissioning a project or digital retainer with us, you acknowledge and agree to this Financial Cancellation Guideline.

1. NON-REFUNDABLE NATURE OF SERVICES

Digital marketing retainers, SEO services, custom coding, and deployment engineering are intangible, irreversible services. Once Aurential allocates engineering, design, or marketing resources—or commences active labor on sprints, audits, server setup, or wireframes—the associated fees become entirely non-refundable.

2. PROJECT DEPOSITS & INITIATION FEES

Most IT and software development contracts initiated through Aurential require an upfront mobilization deposit (typically 30% to 50% of the total project value). This deposit holds dedicated developer time and guarantees resource allocation, effectively preventing us from onboarding alternative clients. Therefore, project deposits are strictly non-refundable under any circumstances once the discovery or design phase is underway.

3. CONDITIONS FOR ELIGIBLE REFUNDS

Refunds are exclusively evaluated in the following highly specific scenarios:

  • Zero Execution: A full refund (minus a 5% baseline administrative protocol/transaction charge) may be granted if the Client cancels the contract prior to our team commencing any technical discovery, design framework, or code scaffolding for the project.
  • Duplicate Transaction: Accidental repetitive payments processed via our secure payment gateway will be automatically recognized and refunded to the origin checking account/credit card within 3-5 corporate business days.
  • Explicit Breach of Contract: If an active, legally binding Master Service Agreement clearly stipulates measurable delivery milestones that Aurential fundamentally fails to meet without a valid architectural/external blocking factor, partial refunds may be negotiated pro-rata.

4. CANCELLATION OF RETAINERS & SUBSCRIPTIONS

For recurring digital marketing, server maintenance, or business automation subscriptions, clients must provide a minimum 30-day written cancellation notice prior to the upcoming billing cycle.

If a notice is not received prior to this buffer, the subsequent monthly invoice will be legally generated and payable. Subscriptions that are forcibly blocked at the credit card processor level without our 30-day notification standard will be forwarded to our legal collections partition. We do not provide prorated refunds for mid-month retainer cancellations.

5. THIRD-PARTY ASSETS & HOSTING OUTLAYS

During the deployment cycle, Aurential may process payments on your behalf for third-party assets—including but not limited to premium CMS templates, stock media, API usage credits, SSL certificates, or dedicated cloud hosting layers (AWS/Vercel/DigitalOcean). Costs associated with third-party asset acquisition are non-refundable through Aurential. These elements fall under the exclusive refund policies of the respective third-party vendors.

6. DELAYED OR MISSING REFUNDS (IF APPLICABLE)

If a rare refund protocol has been internally approved but funds have not mathematically cleared to your ledger:

  1. First assess your corporate banking dashboard.
  2. Contact your credit card issuer, as transactional routing delays up to 10 operational days often occur before the refund is officially posted.
  3. If procedural steps have been exhausted and funding remains unallocated, please contact our financial controller.

7. CONTACTING FINANCE

All formal cancellation requests, billing disputes, and verified refund inquiries must be physically routed to our financial oversight team at:

Aurential Accounts Department
Email: support@aurential.com
Subject Format Required: Billing Dispute / Refund Request - [Your Company Name]